How to request deletion of your data

If you contacted a business that uses our integration

If you have communicated, for example via WhatsApp, with a business that uses our services, that business is the controller of your data. You can ask it to delete your data.

You can also write to info@ademasestudio.es with the subject “Data deletion”, stating your phone number or the identifier you used and the name of the business. We will pass your request on to the business and, once it instructs us, delete the data from our systems.

If you contacted us directly

Write to info@ademasestudio.es with the subject “Data deletion”. We will delete your data, except anything we are legally required to keep, and confirm it to you.

If you are a customer and disconnect the integration

If you withdraw the authorisation in Meta's settings or ask us to end the service, we stop receiving new data and delete or return the data already processed in accordance with your contract, with written confirmation.

Timescale

We reply within one month of receiving the request, extendable by two further months in complex cases, and we will tell you if we need that extension.

Version 1.0 · in force since 5 November 2026